Thompsons remodels its service capabilities to meet customers needs right across the UK

01 May 2012
By Thompsons

Thompsons, the UK’s leading tipper bodybuilder, is now placing particular emphasis on remodelling its after-sales Service activities. Most noticeably, a number of new vans are now on the road sporting a cleaner, fresher, bolder, all-new ‘Service’ livery.

“Fundamentally, the level of Service we provide to our customers should reflect the quality of the business relationship that we want build with them” says director Simon Shields. “More than ever, Service is a key element of our growth. It reflects both our everyday capability as well as our commitment to the future. Put simply, our philosophy is that ‘Thompsons Service is Service is for Life’.”

With new vans based at Thompsons’ factories in Croydon and Blackburn as well as at sister company Charlton’s premises in Dover, Thompsons now offers a rapid response to vehicles requiring attention across all the UK’s main industrial areas, from England’s South Coast to the Scottish Central Belt.

“Because Thompsons bodybuilding is now a national activity, this gives us an immediate opportunity to offer a recognizably national Service capability as well” says Gary West, Thompsons Service Manager in Croydon.

Gary adds “In fact, Thompsons is the only UK tipper bodybuilder genuinely capable of providing this level of after-sales support.”

There are also two other factors where Thompsons’ Service capabilities clearly lead the field.

Firstly, Thompsons Service is available not just to customers buying Thompsons bodies, but to all tipper operators, anywhere in the UK, with vehicles of any make or age.

Secondly, Thompsons Service capabilities cover not just tippers, but also skiploaders, hookloaders, crane/grab trucks and platform bodies too.

In recent years, the range of bodies offered by Thompsons and Charlton has grown enormously, a range that now covers everything from the routine front end tipper through to hi-spec waste bodies, tipper grabs, highways vehicles, drawbar brick carriers and machinery carriers.

“Whilst it’s clear that we lead our industry with our product range, we also want to be recognised as the UK’s top bodybuilder for Service, too” says director Scott Burton. “After all”, he adds “a reputation for Service plays a key factor in both attracting new customers as well as securing repeat business in the future. In 2012, our aim is to really bring Thompsons Service to the fore.”

Fully supporting this latest marketing initiative, Thompsons Service will be making a strong presence at next month’s TIP-Ex Show – including having one of the latest Service vans on their stand!